How can we help?
Answers to the questions players ask most. If you can't find what you need, email us and a real person will reply.
Other ways to get help
Free UK gambling support
National Gambling Helpline: 0808 8020 133 (24/7)
BeGambleAware · GamCare · GAMSTOP
How do I create an account?
Go to Join free and enter your first name, last name, email and UK phone number, or choose "Sign up with Google". You need to be 18 or over and in the UK.
Why did my account disappear?
Accounts are kept only in your browser for the current session. Closing the tab or window, using private browsing, or clearing site data removes the account and its coins. You can sign up again at any time.
Google sign-in isn't working
Make sure pop-ups are allowed for this site and that you're signed in to Google in the same browser. If it still fails, sign up with the email form instead and let us know at [email protected].
How do I sign out?
Open My account and choose "Sign out and clear session". This removes your details from the browser.
Can I buy coins?
No. Coins are always free. There is no shop and no payment form anywhere on the site.
Can I cash out my coins?
No. Coins have no money value and can't be withdrawn, sold, transferred or exchanged for prizes.
How do I get more coins?
Open the coin vault from the coin balance at the top of any page. You can collect free top-ups and join a free coop club for extra coins.
Are my coins shared between games?
Yes. You have one balance that works in every game.
A game won't load
Refresh the page, check your internet connection and try another browser. Some work or school networks block game content. If one game still won't open, email us the game name.
Why is the game locked?
You need a free account to play. Sign up or sign in, then return to the game page.
How do I play full screen?
Press "Focus mode" under the game. Press Esc to leave full screen.
Do results predict real gambling wins?
No. These are free social games. Winning here does not mean you would win at real-money gambling.
I want to take a break
Sign out, or ask us to close your account. If you want help staying away, email us or use the contact form and choose "Take a break". GAMSTOP can also block UK gambling sites for you.
I'm worried about my gambling
Call the National Gambling Helpline on 0808 8020 133, any time. It is free and confidential.